These Terms and Conditions apply to all SMS messages sent and received as part of the A2P 10DLC messaging services provided by Red Electric. Red Electric is a electrical contracting company providing electrical contracting services, including panel upgrades, EV charger installation, wiring, lighting, smart home systems, and emergency repairs to customers in Long Beach, Whittier, and the surrounding Southern California communities. These terms govern how Red Electric communicates with customers via SMS text messaging.
Messaging Consent
To receive SMS messages from Red Electric, you must provide explicit written consent by checking one or both of the dedicated SMS consent checkboxes on our contact form. Simply providing your phone number or submitting the contact form does not constitute consent to receive SMS messages from Red Electric. Consent is obtained only when you affirmatively check a consent checkbox.
Consent is provided exclusively for Red Electric to contact you based on your selection. Your consent does not extend to any third parties mentioned on this site.
Message Types and Frequency
Red Electric sends two distinct categories of SMS messages, each requiring its own separate consent:
- Customer Care (Transactional): Messages related to your service inquiries, appointment confirmations, project updates, scheduling reminders, and other account-related communications directly related to services you have requested.
- Marketing (Promotional): Messages containing special offers, discounts, promotions, seasonal deals, event announcements, and general service updates intended to inform you of new opportunities.
Message frequency varies. You may receive up to 4 messages per month for each message type you have consented to receive.
Data Rates and Charges
Standard message and data rates may apply to any messages you send or receive as part of our service. This could affect your bill and depends on the terms set by your mobile carrier.
Opt-Out Instructions
To discontinue receiving messages from Red Electric, reply STOP to any of our messages at any time. Upon receipt of your STOP message, we will send you a one-time confirmation that you have been unsubscribed. You will not receive any further SMS messages from Red Electric unless you re-consent.
Privacy Policy
Our Privacy Policy outlines how we collect, use, and protect your data in relation to our A2P 10DLC messaging service. You can read our full Privacy Policy here.
Message Delivery
Red Electric does not guarantee that messages will be delivered without delays or failures. Such issues can occur due to factors outside our control, such as network problems or device compatibility.
User Obligations
When using our messaging service, you agree to abide by all applicable laws and regulations. You must not use this service to send messages that are offensive, illegal, or intended to harass or harm others.
Compliance with Laws
You acknowledge that the messaging service must be used in compliance with all relevant laws, including those relating to privacy, telecommunications, and commercial communications.
Changes to Terms and Conditions
Red Electric reserves the right to change these Terms and Conditions at any time. Changes will be communicated through our website or direct communications where feasible.
Carrier Liability
Wireless carriers are not liable for delayed or undelivered messages. Red Electric does not guarantee that messages will be delivered without delays or failures, as such issues may occur due to factors outside our control including network problems, device compatibility, or carrier limitations.
Age Restriction
You must be at least 18 years of age to consent to receive SMS messages from Red Electric. By checking any SMS consent checkbox on our forms, you confirm that you are 18 years of age or older.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in California.
For assistance, reply HELP to any SMS message from Red Electric at any time. You may also reach our support team directly:
For our full Privacy Policy, including details on how we collect, use, and protect your data and mobile information, please visit our Privacy Policy page.
